refund policy
Last Updated: 2024
At Sisters Cascade, customer satisfaction is our priority. While we strive to ensure that every order meets your expectations, we recognize that occasional issues may arise. Please review our refund policy below, which outlines how we handle returns and refunds, especially for our perishable products.
1. Perishable Products
Due to the perishable nature of our handcrafted fudge, chocolates, and confections, all sales are final. This ensures the highest quality and freshness of our products when they arrive at your door.
2. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, we’re here to help. Please contact us within 48 hours of delivery so we can address the issue promptly. To process your request, we may require:
A photo of the damaged product(s).
A photo of the packaging, including the shipping label.
Once your claim is reviewed and approved, we will offer one of the following:
A replacement of the damaged or incorrect items.
A store credit for the value of the affected product(s).
A refund, issued to your original payment method.
3. Shipping Issues
We use USPS Priority Mail to ensure your order arrives fresh and within 1-3 business days. While we take every precaution to package items carefully, we cannot be held responsible for delays caused by the carrier. If your package is delayed or lost, please contact USPS directly with your tracking information. For further assistance, you may also reach out to us.
For overnight or expedited shipping requests, we recommend contacting us prior to placing your order to ensure availability and discuss additional costs.
4. Non-Refundable Situations
Refunds are not issued for:
Orders returned due to incorrect shipping information provided by the customer.
Products that were properly delivered but not to your satisfaction (e.g., flavor preferences).
Orders delayed by USPS due to weather or unforeseen circumstances.
5. How to Submit a Request
If you believe you are eligible for a replacement, store credit, or refund, please contact us at:
Email: orders@sisterscascade.com
Phone: 541-549-8591
Please include your name, order number, and photos (if applicable). We aim to resolve all inquiries within 3 business days.
6. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed.
Thank you for your understanding and for supporting Sisters Cascade. We take great pride in delivering high-quality, handcrafted treats and will do our best to ensure your satisfaction.