shipping policy
Last Updated: 2024
At Sisters Cascade, we are committed to ensuring that your handcrafted fudge, gourmet chocolates, and confections arrive fresh and delicious. Below is an overview of our shipping practices to help you understand how we deliver our sweet treats to your door.
1. Shipping Options
Standard Shipping (USPS Medium Flat Rate Box)
We use USPS Priority Mail’s Medium Flat Rate Box as our main shipping option to ensure your order arrives quickly and maintains its freshness.
Delivery Time: Typically 1-3 business days, depending on the destination.
Flat Rate: $[amount] per box (up to [weight limit, e.g., 20 lbs]).
Special Request: Overnight Shipping
For urgent orders, we offer overnight shipping upon request to ensure the utmost freshness.
Carrier: USPS Priority Mail Express or other expedited services as needed.
Additional Cost: Shipping fees will vary based on weight and destination.
2. Shipping Locations
We proudly ship to all 50 states within the United States, directly from our store in Sisters, Oregon. At this time, we do not offer international shipping.
3. Packaging for Freshness
All products are carefully packaged to preserve their quality during transit.
During warmer months, we include insulated liners and cooling packs to ensure heat-sensitive items, such as chocolates, arrive in perfect condition.
4. Processing Time
Orders are processed within 1-2 business days.
Orders placed after [cut-off time, e.g., 12 PM PST] or on weekends/holidays will be processed the next business day.
5. Shipping Confirmation & Tracking
Once your order ships, you will receive a confirmation email with tracking information. Use this tracking number to monitor your order's progress.
6. Special Instructions or Concerns
If you have specific shipping requirements or need assistance with your order, please contact us directly at:
Email: orders@sisterscascade.com
Phone: 541-549-8591
We’re happy to accommodate your requests whenever possible.
6. Returns & Refunds
Due to the perishable nature of our products, all sales are final. If you experience an issue with your order, such as damage during shipping or incorrect items received, please contact us within 48 hours of delivery, and we’ll work with you to make it right.
Thank you for choosing Sisters Cascade. We take pride in delivering our handcrafted treats with care and look forward to sweetening your day!